Frequently Asked Questions
Shop the year-round, outdoor market Saturdays 8am - 12pm.
Market staff and vendors follow new policies put in place to create a safe atmosphere according to best practices put forth from the Center for Disease Control and Prevention (CDC), Arizona Department of Health Services (ADHS), and local health officials. While the farmers market has always been a natural community gathering place to meet friends and take the dog, CFC staff ask customers to continue to utilize DPFM as a grocery outlet and respect social distancing guidelines during this time.
Read our 2019 Annual Report online.
How Online Orders Work
- Create Your Order: It’s easy to find your favorite market essentials or discover new items. Tell us how many of each item you want. Add any special details or instructions, and check out using your credit or debit card. Orders must be placed Monday - Wednesday. We add a $7 fee to all orders, which covers the fees associated with online transactions along with hiring our staff to fulfill online orders.
- We Do the Shopping: After you complete your purchase, your order will be fulfilled by a team member Saturday at the market. They’ll pack everything up following our health and safety standards. If there are any questions we will notify you via e-mail.
- Pick Up Is Easy: We’ll see you during the time slot you pick at check out. Just pull into our free parking lot on Mckinley Street and 1st Street. Send us a text to 602-625-6736. One of our staff will bring your groceries to your car. See our full market map online here. Orders not picked up by 3:30pm will be donated and no refunds can be given.
Using EBT/SNAP and Double Up?
Contact us directly via e-mail email@example.com to place orders. E-mails should include your name, telephone number and order request. A staff member will reply during business hours to confirm your order. Due to limitations with technology, EBT cards will be run at point of pick up. Double Up Food Bucks matching incentives will be applied to all purchases. There is no service-fee for orders.
Interested in becoming a vendor at our market? Apply online here.
Online Order Frequently Asked Questions
How much does pick up cost?
There is a $7.00 service charge added to every order to cover our operational costs to assemble, store and distribute orders, along with the fees associated with online transactions. Community Food Connections, which operates the Downtown Phoenix Farmers Market, is a 501(c)3 organization, so you can feel good about supporting you local nonprofit! This fee is waived for EBT shoppers.How do I pay for my order?
Orders are not confirmed until the order is paid in-full online. Due to limited quantity of certain items, items are not reserved until they are paid for. We take all major forms of bank and credit cards and use a third-party service, Stripe, to process payments via Shopify.
Notice to all SNAP/EBT customers: Contact us directly via e-mail firstname.lastname@example.org to place orders. E-mails should include SUBJECT: Online Order. Be sure to include your name, telephone number and order request. A staff member will reply during business hours to confirm your order. Due to limitations with technology, EBT cards will be run at point of pick up. Double Up Food Bucks matching incentives will be applied to all purchases. There is no service fee for orders.
How do I reserve a pick up time?
When you check out, you will be prompted to select a pick up window. Each pick-up window is an hour long. (TIP: Arrive in the middle of your time slot to beat the rush!). Our available pick up times are Saturdays 11am - 2pm.
I can't pick up orders on Saturdays, what options do I have?
At this time, we are only offering Saturday as a pick up day for online orders. We are working to provide additional pick up options and expand into delivery. If anyone is in need of immediate assistance to food access, contact us directly email@example.com
What if I miss my pick up window?If you're unable to pick up your order on the scheduled time, we can hold your order for the remainder of the day. Orders not picked up by 2pm will be donated and refunds are not available. We appreciate your understanding.
How do I cancel an order?
Orders can be cancelled within 24 hours of the time they were placed. Please note, after 24 hours, we cannot cancel an order and no refunds will be given.
Where do I go to pick up my order?
721 N Central Avenue, Phoenix, AZ 85004 We have a free parking lot between 1st Street and Central, on Mckinley Street. See our market map online.
How far in advance can I place an order?
Online orders can be placed Monday - Wednesday.
Can someone else pick up my order for me?
Yes, another person can pickup your order. They just need to provide the order number.Are tips accepted?
While the gesture is appreciated, we do not accept tips. Instead, we encourage you to donate online.
How do I know I received everything I ordered?
Our team will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact us immediately Shop@downtownphoenixfarmersmarket.org
How do products stay fresh until my order is ready for pick up?
Your items will be stored for maximum freshness, including refrigeration and freezer for items that require it, until you arrive to pick up your items.
Please read our full Terms of Service.